Troubleshooting

First Aid

Many issues can be resolved by simply restarting your device. If you’re experiencing problems, try this first.

Mobile:

1. Press and hold the Sleep/Wake button on top of the device for a few seconds until a red slider appears.
2. Slide the slider to power off the device.
3. Wait until the device is completely shut down.
4. Press and hold the Sleep/Wake button again until the device logo appears.
5. Once the device restarts, try opening the app again.

Desktop:

1. Click on the Start menu, and select “Restart” from the power options.
2. Wait for the computer to shut down completely and restart.
3. Once the computer restarts, try opening the app again.

Restarting your device can often resolve temporary glitches or issues with apps. If the problem persists, you will find answers to many common on our knowledge base.