Refund Policy — Stop Motion Studio
Purchases from our website
You can request a refund for software purchased directly from our website if you have not activated it.
Activation means installing the software and entering your activation key. Installing the software without entering the key does not count as activation.
Once the software has been activated, we generally do not offer a refund. This does not affect any rights you have under applicable consumer law, including rights relating to faulty software.
To request a refund, use our contact form. Include your order number and the email address used for the purchase. Do not send us your activation key.
Purchases from an app store
If you bought Stop Motion Studio through an app store, request a refund through that store. The store's refund rules apply to purchases it processed.
- Apple App Store: Request a refund from Apple
- Microsoft Store: Request a refund from Microsoft
- Google Play: Request a refund from Google Play
- Amazon Appstore: Amazon customer service